“These guys have built such a strong relationship with our organization that we consider them an extension of our IT department. We always know that excellent service is just a phone call or e-mail away and that we will receive the same level of attention they always provide that makes us feel like we're their top priority.”
Engaging with customer base and expanding it. Modernizing the operations of Hellenic Grocery in order to be able to handle increased sales.
New Responsive Online platforms for the Retail and Wholesale departments respectively. Email campaigns introduced, together with targeted Social Media Marketing in order to attract possible buyers more effectively and engage with existing ones. In addition to that, during the Operations reformation period we applied limited frequency in conversion attempts order to prevent overexposure and allow for testing, until ready.
The operations of Hellenic Grocery are now more efficient and effective, while the Online platform for Wholesale is now open for orders. Customers are now engaging with posts on Social Media more than ever and Email Campaigns average over 15% Click Through Rate. Hellenic Grocery is also ranked among the first 5 results in Google for multiple Keywords, such as 'Greek Products'.
“The company’s Google rankings, overall site traffic but also the Business's operations improved dramatically after just a few months of working with SocialAdd. The service we’ve received from their team has consistently been beyond our expectations from problem solving to conceptualizing and implementing solutions.”